Frequently Asked Questions
Everything you need to know about your new favorite loungewear.
What is the Jambys 'No-Risk' return policy?
We want you to be completely comfortable. You can return or exchange any unworn and unwashed items within 30 days of purchase for a full refund.
How should I care for my Jambys products?
To keep your Jambys soft and durable, we recommend machine washing on a cold, gentle cycle and tumble drying on low heat. Avoid bleach and ironing.
When will my order ship?
Standard orders typically process within 1-2 business days. Once shipped, you will receive a tracking number via email with an estimated delivery of 3-5 business days.
Do you offer international shipping?
Currently, we ship to the United States and Canada. We are working hard to bring Jambys comfort to the rest of the world very soon.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Shop Pay for accelerated checkout.
How do I find my perfect size?
Our products are designed for a relaxed, unisex fit. Please refer to the detailed size guide on each product page to find the best match for your measurements.